FAQ

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secured with SSL encryption.

Orders can be modified or cancelled within 12 hours of placing them. After that, your order enters processing and cannot be changed. Email us immediately at ellsworthshop@gmail.com if you need to make changes.

Yes — a confirmation email is sent immediately after your order is placed. Check your spam folder if you don't see it within a few minutes.

Most orders are delivered within 7–18 business days. Processing takes 1–3 business days, then shipping takes 6–15 business days depending on your location. You'll receive a tracking number once your order ships.

Yes! We ship worldwide. Delivery times and any applicable customs duties vary by country. International orders typically arrive within 10–20 business days.

Once your order ships, you'll receive a tracking email with a link to follow your package. You can also visit our Track Your Order page and enter your tracking number.

First check with neighbours and in any safe spots around your property. If you still can't find it, email us at ellsworthshop@gmail.com within 7 days of the delivery date and we'll investigate with the carrier.

Please email us at ellsworthshop@gmail.com within 7 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — no need to return the item.

Because our products are shipped directly from our suppliers, we're unable to accept returns for change of mind. We encourage you to read product descriptions carefully and reach out before purchasing if you have any questions.

Once approved, refunds are processed within 5–10 business days back to your original payment method.

Yes — all products are sourced from vetted suppliers. We stand behind everything we sell. If you're ever unhappy, reach out and we'll make it right.

Warranty terms vary by product and are listed on the product page where applicable. Email us before purchasing if you have questions about a specific item.

No — you can checkout as a guest. However, creating an account lets you track orders, view order history, and checkout faster. You can log in instantly with your Google account.

We take your privacy seriously. Read our full Privacy Policy to understand how your data is collected and used. We never sell your personal information.