Shipping Policy

Thank you for shopping with Ellsworth! Here's what to expect when it comes to shipping.

Processing Time

Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking information once your order has shipped.

Estimated Delivery Times

After dispatch, estimated delivery times are:

• Domestic (Indonesia): 3–7 business days
• Southeast Asia: 7–14 business days
• International: 10–21 business days

Delivery times are estimates and may vary due to carrier delays, peak seasons, or circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order weight. Free shipping promotions, when available, will be displayed at checkout.

Order Tracking

Once your order ships, you'll receive an email with a tracking number. Use this to monitor your delivery through the carrier's website.

Customs & Import Taxes

For international orders, you may be subject to import duties and taxes levied by your country's customs authority. These charges are the buyer's responsibility and are not included in our prices or shipping fees. We are not responsible for delays caused by customs clearance.

Lost or Delayed Packages

If your package hasn't arrived within the expected timeframe, please contact us at ellsworthshop@gmail.com and we'll investigate with the carrier on your behalf.

Wrong Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.