Refund & Return Policy

We want you to be completely satisfied with your purchase. If you're not happy, we're here to help.

Returns

You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

Non-Returnable Items

• Gift cards
• Downloadable or digital products
• Items marked as final sale

How to Start a Return

Contact us at ellsworthshop@gmail.com with your order number and reason for return. We'll provide instructions on how and where to send your item. Items sent back without first requesting a return will not be accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the approval status. If approved, a refund will be issued to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to post the refund.

Exchanges

The fastest way to get the item you want is to return what you have, and once the return is accepted, make a new purchase.

Damaged or Wrong Items

If you received a defective, damaged, or incorrect item, please contact us immediately so we can make it right.

For any questions, email us at ellsworthshop@gmail.com.